For the Error Message:
"Thank you for choosing Pontem Software.
Please contact the Pontem Help Desk toll free at (888) 237-8531 to activate the product license."
- Check to see who else may be logged into the program. Too many people logged into the program at the same time will cause this error.
- Check to see the program is not open multiple times on your computer.
- Close the program you are trying to login to
- Check the Windows Task bar to insure the program you are trying to access is not already open
- If the icons are gone from the Task bar, the Right Click on an open space in the Task bar
- Select "Task Manager" from the pop up menu
- Close any instances of the Pontem program which may still be running
- Close the Task Manager
- Try to open the program again. If unsuccessful, continue to restart the firebird service.
- Restart Firebird Service
- Log into the computer which serves as the server/host of the Pontem programs
- This might not be the computer terminal you are sitting at.
- This will be the computer where the Check For Updates is preformed.
- Click on the Window's "Start" icon
- Click on "Windows System" Folder
- Click "Control Panel"
- Check the "View by:" option in the upper right corner and insure it is set to "Small icons"
- Double click "Firebird 2.0 Server Manager"
- Click the "Stop" button on the window which pops up
- Click the " Start" button which just appeared
- Close the Firebird 2.0 window
- Close the Control Panel window
- Open the Pontem program
- Close the login window using the "Cancel" button
- Click "File" on the Menu bar
- Mouse over "Administration" and then click on "Licensing"
- Insure the number of "Authorized Users" = the number of "Available Users"
- Log into the computer which serves as the server/host of the Pontem programs
If you have any questions or need to use the Window's Services Manager to restart the service, please submit a support request online or call the Pontem Help Desk at 888.237.8531.
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