Please be aware that if your hardware meets only minimum requirements, your Pontem software will not perform at its optimum capability.

RECOMMENDED SPECIFICATIONS

• Operating System—Windows 7, 8, or 10 – Business or Professional – 64-bit
• Screen Resolution—1920 x 1080
• Hard Drive—500 GB or larger (Disk storage)
• CPU—Dual Core or greater
• Memory (RAM)—4 GB or greater
• Backup—Some means for backup to external media (CD/DVD, Flash Drive, External Drive)
• Internet Access—High-Speed Internet required for:
  • Remote Training & Support
  • Product Upgrade downloads

MINIMUM SPECIFICATIONS

• Operating System—Windows 7 Professional
• Screen Resolution—1024 x 768
• Memory (RAM)—2 GB
• Hard Drive—2 GB free space (per application)
• CPU—1 GHz or faster
• Backup—Some means for backup to external media (CD/DVD, Flash Drive, External Drive)
• Internet Access—High-Speed Internet

macOS SUPPORT

We currently do not offer set up assistance or application support for macOS.

NETWORK SERVER REQUIREMENTS

• Operating System—Server 2008, Server 2012, Server 2016
• CPU—Dual Core or greater
• Memory (RAM)—4 GB (more users = more memory needed)
• Hard Drive—100 GB or greater
• Screen Resolution—1024 x 768

Note: Much of the database processing will be done on the file server; more memory and a faster CPU will make a noticeable difference.

We also recommend you never purchase and install any new operating system before it has been on the market for more than one year.

PRINTER/SCANNER RECOMMENDATIONS

To take advantage of report printing and document scanning features, you can utilize any printer and scanner that is compatible with the computer’s operating system and has a WIA driver available. We recommend you do NOT use a TWAIN driver; you will likely experience issues with TWAIN drivers.

SERVER-LESS PEER-TO-PEER NETWORKS

Peer-to-peer networking is a server-less networking technology that allows several network devices to share resources and communicate directly with each other. This technology is available for Windows clients that run the Advanced Networking Pack for the peer-to-peer infrastructure. Pontem applications can be run on a peer-to-peer network.

For questions about system requirements not specifically addressed here, please submit a support request through the "Submit a request" link above.