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Error: Unable to find check file

Users who have a custom check form assigned to the Print Checks button, and are using Pontem in a networked environment, sometimes receive this error, "Unable to find check file ...".  To rule out a local network issue or permission problem for your local IT person, try these steps:

  1. Open Windows File Explorer
  2. Browse for the file path given on the error message.
    1. You may need to start by clicking "Network" on the left side bar
    2. Double-Click on the computer which stores the Pontem database
  3. If the server/host computer is not listed, try typing the server/host name in the address bar (e.g. \\server name).
  4. If you are prompted for a user name + password, please select the 'Remember these credentials' option. 
    1. If you do not know these credentials, check with your local IT person
  5. If you are still not able to view files/folders on the server computer, check with your local IT person for other potential problems.
  6. If you are able to see the folders and can follow the path from the error message, then you are able to successfully see the custom reports folder.
    1. Try printing checks again after going through these steps
    2. If you still can not print checks, please submit a support request using the link above, or calling the Pontem Support Help Desk @ 888.237.8531.

 

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